IT
Level 2 Helpdesk Support Analyst
Dublin City Centre, Dublin
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IT
Level 2 Helpdesk Support Analyst
Dublin City Centre, Dublin

Level 2 Help Desk Support Analyst – South Dublin – €Up to 45K + Bonus/Benefits!

Ref_ 127091

Our client is a South Dublin Hospital with teaching and technology programs linked to two of Ireland’s most prominent medical universities. As one of Europe’s most technologically advanced Healthcare Facilities, they enjoy a reputation for clinical excellence, high quality healthcare and state of the art facilities.

They are now looking for a Level 2 Desktop Support Analyst to play a key role in their upcoming expansion plans.

The Level 2 Helpdesk Support Analyst will provide both level 1 and level 2 support to end users for all desktop, hardware and software issues. Provide excellent customer service and technical support to all Hospital departments, external users & external vendors.

With an exceptional working environment, superb scope for career progression and unmatched exposure to innovative medical technologies, this opportunity also offers generous benefits including health insurance, pension and generous career support incentives.

Essential Candidate requirements:

* Previous experience (Ideally 2+ Years) in Level 1 & 2 Helpdesk technician roles or similar is an absolute must have.

* Technical knowledge of Active directory, Windows Server environment, network and telecom components (Knowledge of Cisco Systems, VM Ware, Citrix and other related technologies particularly welcome)n

* 4 year academic degree which includes courses in computer programming, systems analysis, system development, systems engineering, or has acquired through experience and/or professional certification the Core IT skills outlined above

* Flexibility – The Helpdesk Support Analyst will be required to work shifts and provide On-Call IT support. On-Call IT support requires 24 hours per day, 7 days per week availability during the On-Call period.

* Strong understanding of Customer Service Concept – Ability to show patience, empathy and professionalism at all times

To Apply:

For more information on this role, please contact Níall on +353 1 8690258 or +353 87 384 5327 or send current CV along with brief cover letter through this site.


Job Reference 127091
Job Duration Permanent
Start Date ASAP
Salary €36000 - €45000 per annum

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