Business Applications Support Engineer

Ref. 127514

Irish owned International construction & engineering company with substantial operations in Ireland, the UK Europe and The Middle East is now looking for a Business Applications Support Engineer to assist with the ongoing development and expansion of existing IT Infrastructure.

Working with the Company’s Level 3 IT Support Manager, the Business Applications Support Engineer will assist with the development and ongoing maintenance of the Group’s repository of software applications through best practices. They will play a vital role in the support of new and existing initiatives across all ERP systems and Business Applications.

This company is a long-established Market leader that offers excellent working conditions to it’s employees, including health insurance, pension and superb opportunities for career progression.

Responsibilities of Role

• Provide third level technical support on all applications within the group
• Analyse and co-ordinate incidents and problems for end-users.
• Liaise with Level 3 Support Team and 3rd party Application providers to ensure speedy resolution of all support issues
• Provide regular reports to relevant stakeholders on status of application Issues and proposed technical Solutions
• Communicate with all colleagues, end users and stakeholders in a clear and professional manner
• Escalate issues to the IT Applications Lead as/when required
• Maintain a keen understanding of Industry best practice and current applications technologies and related infrastructure to assist with setting of business expectations.
• Support the implementation of specific and defined changes / initiatives as agreed with Group IT Lev 3 Support Manager (e.g. Upgrades)
• Support functional acceptance tests and train end users on the changes / amendments

Essential Candidate Requirements

• Third Level Degree (Or Appropriate Equivalent) in IT, Computer Science or relevant related area
• Previous Application Support Experience – At least 1-2 years working specifically in Business Application Support
• SharePoint On Premise or Online
• Native level written and Spoken English
• Ability to work in EU without need for Visa or CSP – Sponsorship not available for this role

Highly desirable

While not essential, experience with the following would be very advantageous:

• Coins Support Experience (Essential),
• Navision Support Experience – Particularly NAV 2007 & 2009

PLEASE NOTE – As this role is ineligible for Critical Skills Permit/VISA sponsorship, our client can only accept applications from candidates who are EU or EEA citizens or who currently hold a Stamp 1G/Stamp 4 Irish Visa

To Apply:

For more information on this role, please contact Níall on +353 1 8690258 or +353 87 384 5327.

To apply directly, please send current CV along with brief cover letter

Job Reference	127514
Job Duration	Permanent
Start Date	ASAP
Salary	€42000 - €46000 per annum

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