Infrastructure Managed Services
Protect your business with industry accredited 24/7 proactive management service of your mission-critical systems. We leverage the best-practice framework to implement and deliver IT support services to meet the requirements of our clients. Our approach to the implementation of a new IT Support Service spans the lifecycle of a managed support service. We have based our framework on our experience, the IT Service Management (ITSM) industry best practices including ITIL®, and the PMI’s Project Management Body of Knowledge (PMBOK®).
System health checks are conducted daily and our alert management systems integrate with our ticketing system to ensure prompt response and resolution times. Accordingly, we are positioned to promptly react to and manage issues on a 24/7 basis.
It will also be part of our remit to prevent any service impacting issues in the first place through availability and capacity management processes and practices. The ‘out-of-hours’ patch management service ensures your systems can be kept up-to-date without impacting business operations.
We focus on availability
Our solution provides a variety of detailed reports around availability, capacity and performance of services and applications in a customer infrastructure, these can be used by our engineers to identify availability, performance and capacity issues based on historical data or they can be provided to the customer to aid them in making decisions such as upgrading of hardware.
Our Remote Monitoring and Management solution is powered by Microsoft Azure public cloud, providing a multi-tenanted, highly resilient platform.
Infrastructure Managed Services features:
- 24/7 Service Operations Centre remote monitoring and management of ICT estate.
- 24/7 Service Desk single-point-of-contact response centre for incident management and service requests.
- Central notifications and communications.
- Daily health checks and reporting.
- Proactive management and maintenance.
- Formal Change Management process.
- Service measurement, reporting and reviews.